The End User Experience EUE Architect

Job Description

The End User Experience (EUE) Architect is responsible for providing expertise and leadership in the design, configuration and management of all corporate EUE devices and associated supporting management services.
 

Our ideal colleague will be responsible for the architecture, design, installation, maintenance, configuration, and integrity of the End User Computing environments including printers, desktops, laptops, thin clients, and mobile devices. Works with IT personnel, vendors, consultants, and customers for implementation of new or revised functions. Responsible for researching industry trends and developments and how to incorporate them in the Global strategy. Be self-directed, highly motivated, and comfortable working in an extremely fast-paced environment. Flexibility and adaptability are key attributes needed for success. Candidates should also have strong organizational and client relationship skills to handle a variety of activities and complexities.
 

Expectations
 

·       Designing, enhancing and implementing the End User Computer platform and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.
 

·       Ensuring alignment of solutions evolution with the overall IT architecture landscape, in particular with the strategic move towards the Office 365 IT ecosystem.
 

·       Following the evolution of the Office 365 landscape on the market and providing support for the definition of roadmaps and strategy of the IT departments.
 

·       Analysing and developing the processes related to the migration of ESA User Services to MS Office 365.
 

·       Identifying areas for improvement in business processes/areas providing possible solutions compliant with the IT strategy.
 

·       Providing regular and comprehensive status and progress reports, covering scope, cost, schedule and quality, to the Head of Section and Department management, as required;
 

·       Assist with development of roadmaps within the program space.
 

·       Provide input into the technology plans for the organization, and ensure that plans for their assigned applications integrate effectively with other aspects of the technical infrastructure.
 

·       Assist or lead in the definition of systems solutions to functional problems, conforming to established system architecture standards and practices.
 

·       Coordinate communications with internal and external teams.
 

·       Providing stakeholders with accurate reporting. 
 

·       Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
 

·       As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our Processes adding value to our business and meeting client needs.
 

Key Skills Required
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• 5+ years’ experience managing projects and programmes in multiple industries.
   
• Certification examples: Microsoft MCP, MCSA, MCSE; Citrix CCA, CCP, CCE; VMWare VCA, VCP, VCIX, VCDX; Cisco CCT, CCDA, CCNA, CCNP, CCIE; CompTIA A+ preferred.
   
• Thorough knowledge of End User Computing Operating Systems, Virtualization Technologies, Active Directory Domain Management, Network and Storage Technologies.
   
• Excellent knowledge of MS Windows/jamf(Mac)/iOS/Android/Group Policy/Powershell/Other
   
• Experience in Production Server environments supporting and maintaining End User Computing Infrastructure that are critical in scope.
   
• Understand and implement corporate security standards that comply with enterprise audit security policies.
   
• Strong understanding of cloud computing architecture
   
• Knowledge of DLP, End Point information protection & security
   
• Understanding of IT fundamentals and project methodology.
   
• Understanding of system integration concepts and methodology.
   
• Understanding of virtual computing concepts and practices.
   
• Expertise in practical application of methods used for systems analysis and design.
   
• A team player with the ability to communicate across departments
   
• Strong IT process background related to large scale, global, multi-functional implementation of processes and supporting tools.
   
• In depth technical knowledge and experience with systems and network architecture
   
• Ability to define problems, analyse relevant data, establish facts, and draw valid conclusions
   
• Excellent listening and presentation skills required; ability to adapt communication to style of the audience
   
• Ability to conduct technology assessments and market analysis.
   
• Strong experience gathering technical and business customer requirements.
   

·       Excellent verbal and written communication skills, and the ability to interact professionally with a diverse group of stakeholders, including senior executives, managers, and subject matter experts.
 

• Demonstrated ability to effectively prioritize multiple responsibilities.
   
• Take responsibility and demonstrate ownership of projects, tasks, and issues.
   

·       Adept at using negotiation, facilitation, and presentation techniques to build consensus, and skilled at communicating difficult and sensitive information tactfully.
 

·       Experience in working International multi-site company environments.
 

• Innovative problem solving skills.
   
• Self-reliant and able to work to own initiatives.
   
• Ability to work under pressure – patient, tolerant and resilient.
   
• Results orientated.
   
• Awareness of Enterprise Architecture frameworks (TOGAF) preferred.
   
• Good interpersonal skills including cultural and ethical awareness.
   

·       Good knowledge of the Microsoft Office Suite, including MS Project.
 

Additional Skills preferred
 

• End User Computing: Core Services - Active Directory, DHCP, DNS, Group Policy management.
   
• Application Virtualization – AppV, XenApp, ThinApp.
   
• Desktop Virtualization - Vmware View, Citrix XenDesktop.
   
• Device Management – AirWatch, SCCM, jamf(Mac).
   
• General: Strong technical knowledge of VMWare. Powershell scripting skills.
   
• Strong technical knowledge of computer systems security.
   
• Strong technical knowledge of Azure
   
• Strong technical knowledge of TCPIP networks and virtual-LAN tagging.
   

Specific Responsibilities
 

Operational:
 

·       Roadmap for Citrix – On premise/ cloud, thick client, other
 

·       Single user profile/ Image – working with IAM and other groups
 

·       M365 Suite, moving from thick client to cloud
 

·       Box, One drive – User experience, use case & recommendations
 

·       BYOD (EMM/MDM) and mobile device management, user experience, architecture & recommendations
 

·       EUD security, i.e. applocker
 

·       Topology discovery & mapping
 

·       Drive the adoption of creative solutions to address complex, global EUE problems.
 

·       Develop effective architecture solutions that not only satisfy immediate project requirements but also deliver a coherent, reusable, reliable and phased architecture to help the business grow and change while aligning to strategic vision.
 

·       Deliver technical security configuration architecture expertise in implementing cross-organizational information sharing.
 

·       Develop solutions and recommendations for issues caused by process challenges, emerging threats and technology changes.
 

• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.