Trainee process excellence

Job Description

Hi

Please find below the position

Position title: Trainee – Process Excellence

As a Trainee, you will be responsible for process monitoring and collaborating closely with the other teams to ensure process adherence. 

The primary accountability of this role is to ensure the best customer experience by analyzing the gaps in the processes and delivering the best process. The Jr. associate will run, administer, and organize all the process activities, aiming at the flawless execution to support business growth. 

The role requires the ability to identify the process gaps, process analysis and ability to coordinate internally at all levels.

We are looking for business athletes who are aggressive and can perform under pressure. The role also requires thorough planning, strategizing and execution of processes by keeping the result in mind. 

The exact responsibilities and the main duty of the Trainee is as below:

Department:      Process Excellence 

Designation:      Trainee – Process Excellence

Experience:        0 Months – 6 Months

Reporting to:     Manager – Process Excellence

Role & Responsibilities:

• Monitoring process implementation for various departments, ensuring the data is accurate and timely updated
• Email Scanning to, identify the conversation gaps between the clients and execution team
• Support team members to ensure effective implementation of processes on the ground
• Review multiple levels of conversations between client and production team through chat and emails
• Monitoring of SLA’s as per the process and strong follow-ups 
• Preparing team-wise escalation reports - Daily, Weekly, Monthly, Quarterly, and Yearly 
• Supporting seniors within the team in their day-to-day activities
• Research and develop innovative ideas for process enhancement

Skills Required:

• Diligence/Persistence with mindfulness and Great analytical skills is a must
• Effective communication skills, both written and verbal is preferred 
• Familiar with the overall process and process monitoring
• Able to multitask, prioritize, and manage time efficiently
• Ability to work independently or as an active member of a team
• Profound knowledge in MS Excel is a must
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7 & Internet Explorer

Education, Expertise & Experience

• Trainee having an experience above 6 Months in-process monitoring preferably in the IT service industry. 
• Great English communication skills, both written and verbal is necessary.
• Any IT Degree with relevant knowledge/experience is a must