Travel Assistant

Job Description

Responsibilities

· Plan and sell transportations, accommodations, insurance and other travel services

· Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

· Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers

· Book transportation, make hotel reservations and collect payment/fees

· Use promotional techniques and prepare promotional materials to sell itinerary tour packages

· Deal with occurring travel problems, complaints or refunds

· Attend travel seminars to remain updated with tourism trends

· Enter data into our software and maintain client files

· Network with tour operators

· Maintain statistical and financial records

· Meet profit and sales targets

Requirements and skills

· Proven work experience as a Travel Assistant (Freshers are also welcome)

· Excellent knowledge of computer reservations systems, GDS systems and e-travelling

· Fluency in English; multilingualism is a plus

· Strong sales skills and commercial awareness

· Ability to interact, communicate and negotiate effectively

· Sound knowledge of domestic and international travel trends

· Degree in Hospitality, Travel, Tourism, Business or relevant field

Personal travel experience will be considered an advantage

Office Environment

While Travel Assistants spend most of their time at a desk talking to clients, they also spend a considerable amount of time either on the telephone or computer researching travel itineraries or updating reservations. They complete paperwork and contact airlines / Railways / Roadways and hotels to promote tours and make travel arrangements. During peak vacation times like summer and holiday travel they are usually very busy, often working at stretched timing.