Waiter

Job Description

Provide exemplary customer service, which begins with preparing tables by wiping and sanitising them and laying out liners, mats, plates, glasses and silverware

Greeting customers, escorting them and seating them at tables that may or may not have been reserved in advance; managing any queues at the entrance

Present the menu and daily specials to customers; answer questions relating to the menu, such as portion sizes, ingredients or potential food allergens

Recommend items on the menu; up-sell additional products when appropriate

Take food & beverages orders; note them down on order slips, memorise them or use POS (point of sale) ordering software

Check customers’ IDs to ensure they meet minimum age requirements for the consumption of alcoholic beverages

Communicate order details accurately to the kitchen staff and liaise with them for order completion; prepare food and drink garnishes

Deliver any free starters to the table; carry trays of food and beverages from the kitchen to the tables in the dining area; pour out drinks if needed