implementation support engineer

Job Description

Skills/Experience:

• Experience in the Implementation lifecycle of software products
• Installation of the product, configuration, and proving walkthrough
• Configure and ensure software changes to the system to assist in business organizational changes.
• Understanding customer requirements, analyzing them, and identifying GAPs if any
• Ability to understand/explore application functionalities and new products in line with customer needs.
• Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.
• Should be able to troubleshoot any issues that arise during the implementation. If needed, liaise with several internal departments to resolve the issue.
• Extend user support and training to customers and support users.
• Should be able to perform implementation tasks within SLA.
• Configure changes and upgrade software versions
• Experience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems)
• Provide Updates/feedback to the Delivery Manager on the Ongoing Issues/Project Activities

Qualifications:

• Bachelor's degree or Diploma in Computer science engineering
• Minimum 2 to 7 years of experience in the Implementation of software products
• Experience in the domains of Finance applications, Billing applications, and Subscription management applications is an added advantage
• Experience in Ezybill application is an added advantage
• Knowledge of MySQL databases (Administration, writing queries, understanding schema)
• Knowledge of basic networking
• Knowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc.,
• Effective communication, presentation, and writing skills are a must.
• Demonstrate a passion for delivering a positive customer experience
• Should be a quick learner and result oriented
• Ability to work in a fast-paced and dynamic ambiance
• Flexible and comfortable timings, ready to work in shifts if necessary.
• Prepared to work late at night or early in the mornings whenever necessary
• Willing to travel and ready to stay for longer periods when needed