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implementation support engineer

  • ITP Software India Pvt ltd
  • Job Type : Permanent

  • room India /Hyderabad, Telangana

Number Of Applications : 104

Job Posted On : 16/11/2022

Job Posted On : 16/11/2022

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    2 - 7 yrs

  • Start Date

    Nov 20, 2022

  • Number of Positions:

    2

  • Visa Sponsorship

    No

  • Spoken Languages

    English,Hindi,Telugu

  • Job Post Currency

    Negotiable

REQUIRED SKILLS

sql
Billing application
SQL
Linux
Management
ezybilling
Implementation
Software Implementation
PERMANENT
Annual Salary: Negotiable

Job Description

Skills/Experience:

  • Experience in the Implementation lifecycle of software products
  • Installation of the product, configuration, and proving walkthrough
  • Configure and ensure software changes to the system to assist in business organizational changes.
  • Understanding customer requirements, analyzing them, and identifying GAPs if any
  • Ability to understand/explore application functionalities and new products in line with customer needs.
  • Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.
  • Should be able to troubleshoot any issues that arise during the implementation. If needed, liaise with several internal departments to resolve the issue.
  • Extend user support and training to customers and support users.
  • Should be able to perform implementation tasks within SLA.
  • Configure changes and upgrade software versions
  • Experience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems)
  • Provide Updates/feedback to the Delivery Manager on the Ongoing Issues/Project Activities

 

Qualifications:

  • Bachelor's degree or Diploma in Computer science engineering
  • Minimum 2 to 7 years of experience in the Implementation of software products
  • Experience in the domains of Finance applications, Billing applications, and Subscription management applications is an added advantage
  • Experience in Ezybill application is an added advantage
  • Knowledge of MySQL databases (Administration, writing queries, understanding schema)
  • Knowledge of basic networking
  • Knowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc.,
  • Effective communication, presentation, and writing skills are a must.
  • Demonstrate a passion for delivering a positive customer experience
  • Should be a quick learner and result oriented
  • Ability to work in a fast-paced and dynamic ambiance
  • Flexible and comfortable timings, ready to work in shifts if necessary.
  • Prepared to work late at night or early in the mornings whenever necessary
  • Willing to travel and ready to stay for longer periods when needed

Sectors

  • Information Technology

Shifts

  • General Shift
About Company

It software

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2022-11-16
2022-12-20T18:30
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