international voice process

Job Description

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as an International Voice Process and Customer Support Representative. As a representative of our jobshop company, you will be responsible for providing exceptional customer service and support to our international clients.

Responsibilities:

1. Handle inbound and outbound calls from customers in a professional and courteous manner.

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2. Assist customers with inquiries, concerns, and requests related to our products and services.

3. Provide accurate and timely information to customers, ensuring their needs are met effectively.

4. Resolve customer complaints and issues promptly and escalate complex cases to the appropriate department.

5. Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

6. Document all customer interactions and transactions accurately in the CRM system.

7. Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution.

8. Meet or exceed individual and team performance targets, including quality assurance metrics.

9. Stay updated on industry trends and product knowledge to provide proactive support and recommendations to customers.

10. Adhere to company policies and procedures, including privacy and security guidelines