passenger service

Job Description

Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.

The Work

You could be:

• greeting passengers and checking their tickets and passports against the passenger list using computerised systems
• asking security questions, allocating seats and giving out boarding cards and luggage labels
• weighing luggage and charging the passenger extra if the luggage is overweight
• directing passengers through security and departures
• giving flight information and directing passengers to departure gates
• dealing with issues from delayed, cancelled or missed flights
• checking boarding passes at the departure gate
• escorting people who require assistance and unaccompanied children
• making announcements on the public address system.