software technical consultant

Job Description

he Software Technical Consultant partners with the implementation team, one point of contact to the customer through implementation completion and hand off to the assigned Technical Support Engineer, acting as the Technical Lead/Point of contact, you will be responsible for acting as a subject matter expert, and communicating those to a technical-savvy audience in the form of technical presentations, white papers, demos including interactive demos, and hands-on-labs. In addition, you will work closely with Engineering on pre-release testing and developing best practices around product planning and deployment in order to ensure successful positioning of technical features and capabilities.

The Software Technical Consultant is responsible and are not limited to :

• Exceptional communications skills, with the ability to coordinate or communicate highly complex systems and their interoperability internally and externally.

• Exceptional ability to engage and develop solid relationship with the customer and act as a trusted advisor.

• Collaborate with customer IT resources to recommend clear network strategies.

• Troubleshoot general system configuration at both the platform and application levels.

• Technical liaison/support for customer calls with project manager.

• Research defects listed in release notes and collaborate with engineering to determine impact based on customer requirements.

• Provide guidance on data migration strategies.

• Collaborate with other technical resources to advise project manager on risk mitigation.

• Participates in internal and industry forums where appropriate, acts as a point of escalation for critical development issues, takes the lead in shaping future products, provides expertise on multiple technologies/products

Essential Requirements

5 + of relevant experience with expert level technical knowledge of PowerProtect Cyber Recovery, PowerProtect Data Manager, PowerProtect DD, Data, PowerProtect DP, or equivalent competitive backup and recovery products

Extensive understanding of backup and recovery concepts with expertise in data protection and application integrations (e.g., MS Exchange, SQL Server, Oracle, SAP, VMware, Kubernetes, etc.)

Hands-on expertise with multiple Data Protection products (e.g., PPDM, Avamar, Networker, etc.) including planning, sizing, deployment, testing and troubleshooting

Experienced in conducting training sessions and delivering presentation to multiple stakeholders

Must have written and published technical documentation

To succeed in this role, you should have the following skills and experience:

• Experience providing data protection in multi-cloud environments like Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform

• Bachelor's Degree in Computer Science, Engineering or a related field is required.

• Three years of experience in Backups, Restores and Disaster Recovery planning of Windows and Unix Servers or equivalent combination of related experience and education

• ITIL V3 Foundation Certification.

• Have hands on experience in Implementation, Deployment, Upgrades, Administration and troubleshooting .

• Aviatrix Certified Engineer

• EMC Avamar specialist